Managed IT services
Ongoing monitoring, maintenance, updates and support for the systems your business runs on — with one place to ask for help.
Contact us about this serviceWhat it looks like
An example of the finished work
What IOPIA provides
What the work includes
- 01
Monitoring
Systems watched for availability and errors, with alerts acted on.
- 02
Updates and maintenance
Software, settings and certificates kept current on a schedule.
- 03
Account administration
New users, leavers, permissions and licenses handled consistently.
- 04
Backups
Backups of critical systems checked and kept with a restore procedure.
- 05
Remote support
A single point of contact for technology questions and problems.
- 06
Documentation
A maintained record of systems, accounts and how they are configured.
Problems solved
When this helps
- Technology problems are handled by whoever happens to be available.
- Updates and renewals are noticed only after something stops working.
- When staff join or leave, account changes are inconsistent.
- Nobody has a full picture of which systems the business uses.
Who it's for
- Businesses without an in-house IT person
- Businesses whose technology was set up by several different vendors
- Businesses whose websites or systems IOPIA has built or set up
A good fit when a business depends on cloud systems, websites and business applications and wants them looked after routinely.
On-site installation work — cabling, office networks or hardware deployment — is not part of this service. Planning an office network is Network Design & Consulting.
How it works
The managed IT loop
Select a part of the diagram to see what it does.
- Business systems are monitored and alerts are acted on.
- Requests are handled through one point of contact.
- Updates and access changes are made on a schedule.
- Every change is documented and reviewed periodically.
Scope
Included, and not included
Included
- Monitoring of agreed systems
- Scheduled updates and maintenance
- User, access and license administration
- Backup oversight
- Remote technical support
- System and account documentation
Not included
- On-site visits, cabling, office network installation or hardware deployment
- New projects such as migrations or new systems — scoped separately
- Third-party software and license costs
Not sure where your project sits? Contact us about scope — we'll say plainly what fits.
Implementation
How implementation works
Onboard
Inventory systems, accounts and access; document what exists.
Stabilize
Apply outstanding updates, close access gaps and confirm backups.
Monitor
Set up monitoring and alerting for agreed systems.
Support
Handle requests and changes through one point of contact.
Review
Periodically review the environment and recommend improvements.
- Managed — a recurring service after launch.
Questions
- Do you provide on-site support?
- Not at this time. Managed IT is delivered remotely for cloud systems, websites and business applications.
- Can you manage systems we already have?
- Yes, after an onboarding review that documents the current systems and closes obvious gaps first.
Discuss Managed IT Services with IOPIA.
Describe the project or problem in your own words. Early-stage conversations are welcome — you don't need a finished brief.